Help Center

Frequently Asked Questions (FAQs)

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1. Services

1. Could you explain to me your services?

HELLO English Center is an English language centre; we provide English courses per levels for all ages and backgrounds. Our courses are General English, English for Communication and Conversation, English for Specific Purposes and test Preparation and English language Corporation.

2. What are the different levels provided?

• For seniors: 12 levels + starters. • For juniors: 12 levels. • For kids: 10 levels. • For communication and conversation courses: 4 levels.

3. Do you teach all categories and ages?

Yes, we teach all categories from kids to juniors and adults.

4. How long does each level or course typically last?

Based on the course chosen and intensity mode, it lasts from 1 to 3 months.

5. Do you offer specialized courses?

Yes, we offer specialized courses such as Business English (ESP), International Tests Preparation (IELTS, TOEFL...), and Conversation Classes.

6. Does the group contain different age gaps?

Our groups are carefully made to avoid the issue of age gaps and according to age splits we have: • Preschoolers: From 4 to 6. • Young learners: From 7 to 11. • Preteens: From 12 to 14. • Teens: From 15 to 17. • Young adults: From 18 to 23. • Adults: +24.

7. Do you have specific groups for the elderly?

Specific groups are not available based on age. However, we do offer classes tailored to elderly upon request.

8. Do you have groups exclusively for women?

Specific groups are not available based on gender; however, we do offer classes tailored to a specific gender upon request.

9. Does the school provide certificates for each level?

Yes, the center provides learners a certificate upon completion of each level in condition of passing the end of level exam successfully, the certificate will be handed to them in person only and in some personal condition the certificate will be handed to an official representative designed by the learner.

10. Is the certificate accredited by the State?

The country’s legislation doesn’t offer such a service for centres at the present moment. However, we can provide you with our service of validation and authentication of your certificate.

11. What if a student loses their certificate; will they be able to receive another one?

The administration will hand only one copy of the certificate, but in case of loss or destruction, the student has the possibility of retaking a duplicate copy in condition of paying 5000 DA in advance in addition to a handwritten demand.

12. If the student takes communication courses, will they be granted a certificate by the end?

We provide certificate and attestation of participation for those who were part of other classes, such as Communication and Conversation Classes, ESP, clubs, workshops, and events.

2. Procedures

1. When can I come and enrol?

To enrol in our centre; you need to take a placement test first; you can visit our website or contact our admissions office for more information.

2. How much does it cost/duration of online/on-site/in-centre sessions?

The cost of online/on-site/in-centre sessions varies depending on the course and duration.

General English (Adults)	General English (Juniors)	General English (Kids)	Level’s duration			Session’s duration			Frequency
General English (Adults)	General English (Juniors)	General English (Kids)	Kids	Juniors	Adults	Kids	Juniors	Adults	Frequency
Standard 5000 DA/month 12 000DA/level	4000DA/month 10 000DA/level	4000DA/month 10 000DA/level	24h	30h	36h	2h	2h30m	3h	1/week 3 months
Semi-Intensive 18 000da/month 30 000 DA/level			48h				2h30m		3/week // weekends 2 Months
Intensive 40 000 DA	12 000 DA	12 000 DA	28h	35h	60h	2h	2h30m	3h	5/week 1 month
VIP	Standard 61 200 DA	51 000 DA	43 2000 DA	Same
	Semi-Intensive 76 800 DA
	Intensive 90 000 DA
Communication and Conversation Class	Level 1	Level 2	Level 3	Level 4	Session’s duration		Frequency
	12 000 DA	12 000 DA	16 000 DA	16 000 DA	3h		2/week 6 weeks
International Tests Preparation	Session’s duration			Frequency
12h	12 000 DA			2h		3/week
32h	22 000 DA			2h		2/week
48h	32 000 DA			3h		4/week
ESP	2 - 3 months			2 or 3 hours			2 - 4 sessions/week
Corporate Training	Based on needs and negotiation

3. What are the suggested ways to pay your fees?

We accept payment through bank transfer, credit/debit card, CCP or cash payments at the centre.

4. Do you have specific discounts/offers?

Specific discounts are available for group enrolments or multiple course bookings: • Group enrolment: - 5 members come together = 5th member free of education charge. - Consecutive purchase of 5 levels = one level is purchased for free. - 2 siblings enrol together = -500 DA from the registration fees. - -10% from education fees for VIP Classes under demand and negotiation. • Advanced payment of Senior 1 and Senior 2 = pre-A level for free (no eduction fees). • Multiple course booking: -10% from education fees in case of booking multiple courses at once.

5. How could someone enrol in your centre?

After taking the placement test you will receive a call/SMS/email of your result and a confirmation for your enrolment, you can visit our website or contact our admissions office for more information to finish registration. For enrolment, you need: • 2 ID photos. • A photocopy of the ID. • Registration fees. • Filling in the registration form.

6. When do enrolments start?

Enrolments start at the beginning of each course as follows: • GE for Adults (Standard): Each season at the end of any current GE standard course (December/march/June/September). • GE for Adults (Semi-Intensive): Each season (December/March/June/September). • GE for Adults (Intensive): Monthly. • GE for Juniors/Kids (Standard): Each season at the end of any current GE standard course (December/March/June/September). • GE for Juniors/ Kids (Intensive): Each summer during the month June, July, and August. • Communication and Conversation Classes: Each 2 months at the end of any current CC session (December/March/June/September). • International Tests Preparation/ESP/VIP: Upon demand.

7. What if there is a delay?

The centre has the right to delay a course only for 30 days as a limit for any confidential reason; if the delay period is exceed, the registered student has the right to: • Delay joining the chosen course for an ulterior date; not less than a year. • Change the current chosen course to another available course online or in-centre. • Change the learning mode of the course to VIP or online mode for the considered student or to another suggested client. • Ask for an education fees refund (explained in policies section in question 3).

8. When do enrolments stop?

Enrolments typically stop 1 week before the start of classes and are extended to 2 weeks after the start of courses depending on circumstances.

9. What is your enrollment and registrations policie?

New Learner Enrolment, Late Registration, and Catch-Up Classes: • Enrolment Within Four (4) Missed Classes: New learners can enrol if they have missed no more than 4 classes. The centre may suggest optional catch-up support. • Exceptional Enrolment After Five (5) Missed Classes: Enrolment may be considered following a management assessment of the learner's circumstances and learning capacity. Acceptance requires commitment to a mandatory catch-up programme and acknowledgment of the potential impact on learner performance. • No Enrolment after More Than Five Missed Classes: No new registrations are accepted if more than 5 classes have been missed. Absence and Level Completion Certificate Requirements: To be eligible for a Level Completion Certificate from HELLO English Centre, a learner must fulfil all of the following requirements: • Mandatory Attendance: Minimum 8 classes (out of 12) in the Standard Programme or 10 classes (out of 14) in the Intensive Programme, with a maximum permissible absence of 4 classes for both programmes.

10. How much is the registration fee?

Adults: 2000 DA Juniors: 1500 DA Kids: 1000 DA

11. What is your timetable?

Our timetable varies depending on the course schedule, but it typically includes morning, afternoon, and evening classes.

12. Can a student try a session first, and then decide later?

Yes, but some administrative processes are required; the session will be paid with 2000 DA/H.

13. What are the methods used for online teaching?

Our online teaching methods include live video sessions, and virtual classroom platforms such as Telegram and Google Meet. We are planning on launching our Learning Management System (LMS) for virtual learning.

14. Is there any flexibility in terms of rescheduling missed classes?

Missed classes can be rescheduled based on availability and justification’s type; and can be persuade as VIP classes.

15. Can the student retake the course if he/she feels the need for more practice and improvement?

Yes, it's possible by taking VIP Classes or enrolling again in the next session that will be launched.

16. Do we have breaks during class?

Yes, each session has a 10 min break.

17. Will students encounter frequent changes in class schedule?

Our classes follow a fixed schedule. Any changes to the timetable may only be made after consultation and mutual agreement with students, while taking their needs and circumstances into consideration.

18. What are the cases when a class will be cancelled?

The following cases will permit the administration to cancel a class to a further notice such as: • Teacher absence with previous or sudden notice. • No electricity. • Absence of the majority of class members. • Weather changes.

19. Do you tolerate arriving late?

We do not accept late arrivals. However, in exceptional circumstances and with a valid reason, students may be allowed to join the class up to 30 minutes after its scheduled start time.

Quality

1. Reasons why HELLO sub-divides one level in 2?

We subdivide levels to create a flexible, student-centered approach that supports gradual progression and boosts motivation. It enables precise placement and targeted learning while aligning with curriculum needs and tracking progress efficiently. This structure also accommodates diverse learning speeds, ensuring effective skill development for all students.

2. Reasons why some students can start a level from its sub-level (i.e.: A1.2)?

Students can start directly at A1.2 if they have the foundational skills from A1.1, as determined by placement tests. Since A1.2 builds on A1.1, students who have mastered the basics can progress without difficulty. Our chosen book series supports this by revisiting key concepts from A1.1. Students with prior English exposure can adapt quickly to A1.2, though gaps in knowledge should be monitored to ensure a smooth learning experience.

3. What are the benefits of sub-dividing levels?

Sub-dividing levels offers a more manageable learning experience by focusing on specific skills, boosting student confidence, and enhancing placement accuracy. It allows teachers to tailor lessons to address individual needs, providing flexibility and support for those who struggle. This approach also keeps students motivated with short-term goals and ensures better knowledge retention.

4. What makes your chosen book series a good series for learning English as a second/foreign language?

The series is ideal for learning English due to its engaging content, relatable topics, and step-by-step language progression. It blends grammar practice with real-life scenarios and multimedia resources to enhance skills. Interactive activities boost participation and make learning enjoyable.

5. Why is the 30-hour timeframe efficient for completing a sub-level?

A 30-hour timeframe is efficient for completing a sub-level like A1.1, we should highlight the series' structured, research-based curriculum aligned with the CEFR standards and achievable goals. In addition to showcase success stories, emphasize interactive lessons taught by experienced educators, and promote supplementary resources for learning beyond the classroom. Clear communication through progress tracking, informative sessions, and parent testimonials, along with flexible support options, reinforces the programme's effectiveness.

6. What teaching methods and materials are used in your centre?

We use interactive methods and student-centred methods in addition to advanced techniques, our programmes have been designed by our pedagogical staff while always incorporating high level of technology. Our used books and curriculums are chosen from worldwide publishers, such as Oxford University Press Publication and Pearson Publication (Headway, Empower, Prepare) in their latest version, in addition to the personalized kids curriculum inspired from successful books that are age and level-appropriate.

7. How much is the book?

For all categorires: 2500 DA, except for the kids because they don’t have a book.

8. What about your teachers? We need more details.

Our centre guarantees a strict selection and quality of teachers by conducting oral and written qualification tests. Meanwhile, all our teachers are English major graduates or have obtained an international English certificate. The centre has the right to change the teacher according to needs in order to guarantee a solid process of learning, as our pedagogical department works on assuring the best quality of teaching through supervising teachers and offering necessary pedagogical and teaching training if needed.

9. What kind of support do you provide to help students improve their reading and writing skills in English?

We provide support through VIP tutoring sessions, writing workshops, and access to online resources for reading and writing skills improvement.

10. What’s your approach towards teaching grammar and vocabulary skills during classes?

Grammar and vocabulary skills are taught using a communicative and student-centred approach during classes.

11. What are your methods to help students improve their learning and how could you create an inclusive supporting teaching environment for students for different backgrounds at your centre?

We provide our students with continuous assessment, integration of technology, and personalized feedback and support and we take into consideration the implementation of some measures, such as cultural awareness and celebrating diversity.

12. How do staff members envision the centre in the future?

The centre's future is envisioned as a dynamic and innovative educational space, as there is continued growth in technology integration, personalised learning approaches, and collaborative teaching practices.

13. What is the average success rate of students who complete courses at the centre?

The average success rate is at 85%.

Policies

1. If I take the placement test, will I be considered as enrolled in a group?

No, not at all. Visiting the centre or taking a placement test is not considered as an official enrolment or registration in our centre. Only those who provided us with their documents and finished their payment procedure are considered as registered in our groups.

2. Can I join language courses even if I have no prior knowledge of the language?

Students with no prior knowledge of the language can join starter courses; teaching methods include interactive activities.

3. Do I have to pay for my registration fees if I enrol for another course after I finish my current one?

No, you don’t need to. Registration fees have to be renewed each September.

4. What is the refund if I want to withdraw from a course before it completes?

There isn’t any refund if you already started the course. The refund for education fees will take place only in the following cases: • A delay of 30 days or more in the commencement of the course, after submitting a handwritten request for a refund followed by an interview. In case of agreement between both parties, the client submits a crossed cheque, which will be stamped as a receipt, and the refund will be transferred via CCP to their personal account within a period of 30 days starting from the deposit date. • The centre will provide a full refund in the case of the student’s death. Otherwise, the centre will not take into consideration any exceptions such as illness, residency, distance, or other social commitments, even if evidence is provided.

5. Can I get a refund for my registration fees?

No, that’s not possible under any circumstances or reason of cancelling courses or delaying it. The same applies to the didactic material.

6. How many courses can I enrol in at the same time?

You have an unlimited number of courses you can enrol in.

7. If I am absent, would you provide a catch-up session?

No catch-up sessions are provided. However, students can purchase VIP catch-up hours if they wish.

8. Can I change my course?

Students have no right to change, cancel or transfer the course to someone else only if there is a delay from the administration's end.

9. How many people are there per group?

Our class size is 5–12 students per group.

10. Could I change the group in case I did not like the teacher?

It has never happened that one of our teachers was disliked.

11. Do we have tests?

Yes you do. Tests are conducted periodically to assess progress.

12. What are the requirements to move to the next level?

By the end of each level, students will undergo an end-of-level exam. The exam date is determined by the administration and cannot be postponed. Students will be considered to have successfully passed the exam only if they achieve the following results: Adults ≥ 70%, Juniors ≥ 65%, and Kids ≥ 60%, provided that they have maintained a minimum attendance rate of 70% throughout the level.

13. What if a student is absent during the end-of-level exam day?

If the student is absent on the exam date or obtains a score below the required average, he/she cannot advance to the next level. The student is permitted to retake the exam only once after paying the examination fee of 3,000 DA in advance and submitting a handwritten request.

14. Is my teacher the one who creates the final exam?

No, not at all. No, not at all. The administration maintains a dedicated exam bank from which an exam is selected randomly in the presence of the students who will take it, ensuring transparency and fairness.

Others

1. What is the purpose of your centre?

We aim to provide comprehensive language learning and training to all students of all ages and backgrounds in a dynamic and engaging environment that fosters personal growth and development and at very competitive prices.

2. Where is the school located?

The school is located in Bab Ezzouar,( SONITEX) Algiers, Algeria.

3. Does the school have other annexes?

No, at the present moment we only have one main location for our language centre.

4. Is the centre surrounded by public transportation?

The centre has excellent transport connections, being only a few minutes’ walk from both the tramway and bus stops.

5. Does the centre provide residency?

No, we do not provide residency options at our language centre, but we are located near numerous motels and hotels.

6. Are there any additional resources or support available for self-study outside of class hours?

Additional resources such as online exercises and study materials are provided in order to enhance the learning process outside the classroom.

7. Are there any opportunities for cultural immersion or practice outside of the classroom setting?

Yes, of course! You can explore this through many programmes amongst which are community events and language exchange programmes.

8. Do you send students for language stays?

Yes, we can help arrange language stays for students interested in immersive language experiences abroad.

9. Are there any scholarships or aid available for students?

Scholarships or financial aid may be available based on individual circumstances.

FAQ Services

General English Courses

Seniors

1. General Course Information

Q1. Who are the Seniors' General English courses designed for?

They are designed for young adults aged 18–23 and adults aged 24+ who want to improve their English for personal, academic, or professional reasons.

Q2. What English skills do these courses focus on?

Courses develop the four core skills: speaking, listening, reading, and writing, along with grammar, vocabulary, pronunciation, and functional language for real-life communication.

Q3. What levels are available in the Seniors category?

There is a pre-A1 foundation (Starter) and then 12 sub-levels mapped from A1, A2, B1, B1+, B2 to C1 (A1.1–C1.2), allowing learners to progress gradually across the CEFR scale.

Q4. Are the courses available online and on-site?

Yes, courses are delivered both on-site at HELLO English Center and online through live virtual classes with full access to interactive materials.

Q5. What class types can learners choose from?

Learners can join small group classes for interaction or one-to-one VIP classes for personalized coaching.

2. Placement Test and Levels

Q6. Is a placement test required before enrolling?

Yes, a placement test is mandatory for all new learners to ensure they are placed in the correct level and grouped with learners of similar ability.

Q7. What does the placement test include?

The test assesses grammar, vocabulary, and reading, and it covers levels from Starter (A1) up to Pre-Intermediate (B1).

Q8. What happens if a learner gets full marks on the written test?

They are invited to take an additional speaking and writing assessment to determine if they can be placed in advanced sub-levels such as B1.1, B1.2, or up to B2.1.

Q9. Can a learner skip levels if they are very strong?

Exceptional candidates may be placed directly into higher levels and given a personalized plan to address any weaker skills.

3. Enrolment, Attendance, and Policies

Q10. Can a new learner join after the course has already started?

Yes, a new learner can enrol if no more than 4 classes have been missed; optional catch-up may be suggested.

Q11. What if a learner has missed 5 classes or more before enrolling?

Enrolment after 5 missed classes is only possible after a management assessment, with a mandatory catch-up plan and written acknowledgment of its impact.

Q12. Is there a point when new enrolment is not allowed?

Yes, if more than 5 classes have been missed in a cycle, new registrations are not accepted for that level.

Q13. What attendance is required to receive a Level Completion Certificate?

Learners must attend at least 8 of 12 classes in the Standard mode, or 10 of 14 in the Intensive mode, with a maximum of 4 absences.

4. Course Modes and Scheduling

Q14. What delivery modes exist for Seniors' General English?

There are 3 modes: Standard, Semi-Intensive, and Intensive, each with different total hours and session frequency.

Q15. How does the Standard mode work?

Standard mode is 36 hours over 3 months, usually 12 sessions of 3 hours, with one main class per week.

Q16. How does the Semi-Intensive mode work?

Semi Intensive mode is 48 hours over ~2 months, with 24 sessions of 2 hours (several sessions per week), plus extra reading and writing skill sessions.

Q17. How does the Intensive mode work?

Intensive mode is 60 hours delivered in 20 sessions of 3 hours, combining full coursebook coverage with extended reading, writing, speaking, and listening practice.

Q18. When can learners enrol during the year?

Group cycles typically open around December, March, June, and September, depending on the mode and the schedule of the centre.

5. Young Adults (18–23) – The Empower Programme

Q19. Which main coursebook is used for young adults (18–23)?

The programme uses Cambridge Empower 2nd Edition (2022) as the core curriculum for 18–23 year old learners.

Q20. Why was Empower chosen for this age group?

Empower offers CEFR-aligned progression, engaging and age-relevant topics, integrated assessment, and a strong communicative focus suitable for students’ academic and early career needs.

Q21. What kind of topics do young adults study?

Units cover themes like digital culture, career planning, health, global issues, and personal development, with authentic and modern content.

Q22. How is a typical Empower unit structured?

A unit includes an opener, 2 grammar and vocabulary stages, speaking/listening and reading/writing sections, functional language, pronunciation, review, and optional progress tests.

Q23. How are the Empower levels linked to CEFR?

Each Empower level corresponds to a CEFR band from A1 to C1, with B1 split into Pre-Intermediate B1 and Intermediate B1 for smoother progression.

6. Adults 24+ – The Headway Programme

Q24. Which main coursebook is used for adults aged 24+?

The adult programme uses the Headway 5th Edition series from Oxford University Press, covering A1 to C1.

Q25. Why was Headway selected for adult learners?

Headway offers clear structure, trusted grammar progression, adult-appropriate topics, integrated skills, and strong CEFR alignment that fits HELLO English Center’s 12 level model.

Q26. What kinds of topics and tasks do adults work with?

They explore themes such as global citizenship, professional life, lifestyle, and education through reading, listening, speaking, and writing tasks rooted in everyday adult realities.

Q27. What is the typical structure of a Headway unit?

A unit usually includes a starter activity, grammar focus, vocabulary work, listening and speaking, reading and writing, everyday English (functional language), pronunciation, and review.

Q28. How does Headway map to CEFR levels?

Headway moves from Beginner (A1) through Elementary (A2), Pre-Intermediate and Intermediate (B1), Upper Intermediate (B2), to Advanced (C1), with each CEFR level divided into 2 sub-levels at the centre.

7. Pre-A1 Starter (Foundation) Programme

Q29. What is the Pre-A1 Foundation (Starter) Programme?

It is a bridge programme for absolute beginners with little or no English, focusing on basic vocabulary, simple grammar, and essential everyday communication.

Q30. What can learners do after finishing the Pre-A1?

They can introduce themselves, ask basic personal questions, understand numbers and days, follow very simple instructions, and move confidently into A1.1 (Beginner).

Q31. How is the Pre-A1 Programme delivered?

Pre-A1 is offered in Standard mode as 24 hours (12 classes of 2 hours) in group format; Semi-Intensive and Intensive options are available as VIP private classes.

Q32. Is there a special offer for Pre-A1 learners?

Yes, learners who pay for A1.1 and A1.2 in advance can join the Pre-A1 Senior programme for free.

8. Assessment, Exams, and Certificates

Q33. How are learners assessed during the course?

Learners are assessed through ongoing formative tasks (class activities, participation, homework, short writing tasks) and a final summative end-of-level exam.

Q34. What does the end-of-level exam include?

It tests vocabulary and grammar, reading comprehension, listening, writing, and speaking performance against the sub-level objectives.

Q35. What minimum score is required to pass a level?

Learners must score at least 70 on the final assessment to pass the level and receive the certificate, provided attendance requirements are met.

Q36. What if a learner fails the final exam?

They may register for a paid catch-up exam session, which offers another opportunity to meet the level requirements and progress.

Q37. What does the HELLO English Center Certificate include?

It shows the learner’s full name, completed sub-level (for example A1.1), CEFR level, final result, date of completion, and the centre’s official stamp and signature.

Q38. How can learners use their certificate?

Certificates can support job applications, university admission, internal promotions, and provide documented proof of English progress.

Juniors

1. General Course Information

Q1. Who are the Juniors' General English courses for?

They are designed for learners aged 12–17, with 2 sub-categories: Pre-teens (12–14) and Teens (15–17).

Q2. What skills do juniors develop in this programme?

Courses develop listening, speaking, reading, and writing, plus grammar, vocabulary, pronunciation, and life skills such as collaboration and critical thinking.

Q3. How many levels are there in the Juniors' programme?

There are 12 levels from A1, A2, A2+, B1 to B2 (Junior 1–12), ensuring progressive development from Beginner to Upper-Intermediate.

Q4. Are classes online, on-site, or both?

Learners can study online or on-site, in group classes or one-to-one VIP format, with schedules adapted around school timetables.

Q5. What is the overall goal for juniors by the end of the programme?

By the end of B2, learners gain the fluency, confidence, and skills needed for school success, exam preparation, and future academic or career opportunities.

2. Placement Test and Enrolment Policies

Q6. Is a placement test required before starting?

Yes, all new juniors must take a placement test to ensure they are placed in the correct level and grouped with peers of similar ability.

Q7. What does the juniors placement test assess?

It assesses grammar, vocabulary, and reading, with content spanning A1 to B1.

Q8. What happens if a learner gets full marks on the placement test?

They are invited to a follow-up speaking and writing assessment to check whether they should join higher sub-levels such as B1.1 or B1.2.

Q9. Can strong learners be placed in higher levels directly?

Yes, exceptionally strong candidates may enter higher levels and receive a personalized plan to reinforce any weaker skills.

Q10. Can a junior enrol after the course has already started?

Yes, if they have missed no more than 4 classes; the centre may suggest optional catch-up support.

Q11. What if more than 4 classes have already passed?

After 5 missed classes, enrolment is only possible in exceptional cases, following management evaluation and a mandatory catch up program.

Q12. Is there a limit after which new enrolment is not accepted?

Yes, no new registrations are accepted when more than 5 classes have been missed for that level.

3. Course Philosophy and Materials

Q13. What is the teaching philosophy for Juniors?

The programme focuses on communication first, engagement through relevant teen topics, and building confidence through clear goals and continuous feedback.

Q14. Which main coursebook series is used?

The programme uses Cambridge Prepare 2nd Edition (A1–B2) as the core curriculum.

Q15. Why was Cambridge Prepare chosen?

Prepare is CEFR-aligned, teen-focused, and integrates all 4 skills with exam style tasks and digital resources, making learning engaging and practical.

Q16. What kind of topics do juniors study?

They explore themes such as school, friendships, technology, hobbies, travel, global issues, and future careers.

Q17. How has HELLO English Center adapted the Prepare series?

The centre uses Prepare levels 1–7 (A1–B2), grouped into clear CEFR bands (A1, A2, A2+, B1, B1+, B2), aligned with internal sub-levels A1.1–B2.2.

4. Unit Structure, CEFR, and Exams

Q18. What is the typical structure of a Prepare unit?

Each unit includes a starter lead-in, vocabulary and language focus, reading and listening tasks, speaking practice, a writing task, integrated skills work, exam style tasks, and review/reflection.

Q19. How does Prepare integrate skills and projects?

Units combine grammar and vocabulary with reading, listening, speaking, writing, culture sections, life skills, and project work such as presentations or posters.

Q20. How is the Juniors programme aligned with the CEFR?

The 12 sub-levels cover CEFR A1 to B2, with clear outcomes at each stage to ensure measurable progress in all 4 skills.

Q21. How does Prepare connect to Cambridge exams?

Prepare levels are mapped to Pre-A1 Starters/Movers, A2 Key for Schools, B1 Preliminary for Schools, and B2 First for Schools, gradually building exam style competences.

Q22. What can learners typically do at A1 and A2?

At A1, they can introduce themselves, talk about family and daily life, and understand simple texts; at A2, they can discuss routines, preferences, holidays, and write short paragraphs.

Q23. What are the main outcomes at B1 and B2?

At B1, learners can describe experiences, express opinions, and understand longer texts; at B2, they can follow complex conversations, discuss social issues, and write extended essays and reports.

5. Programme Structure and Modes

Q24. How many sub-levels and books does the Juniors' programme use?

There are 12 sub-levels; each sub-level covers half of the Prepare book, ensuring thorough treatment of vocabulary, grammar, skills, and topics.

Q25. What delivery modes are available for Juniors?

2 main modes are offered: Standard and Intensive, plus flexible VIP options.

Q26. How does the Standard mode work?

Standard mode is 30 hours over 3 months, with 12 sessions of 2h30m, covering around 10 units per sub-level.

Q27. How does the Intensive mode work?

Intensive mode is 35 hours over 1 month, with 14 sessions of 2h30m and 2 additional skills focused workshops.

Q28. What types of activities do learners do in class?

They engage in controlled practice, pair and group work, projects, culture and life skills activities, and regular review tasks.

Q29. When are juniors' intakes typically scheduled?

Standard cycles usually run December–March and June–September; Intensive cycles run mainly in summer; June, July, and August.

6. Assessment, Badges, and Certificates

Q30. How are juniors assessed during the course?

They are assessed formatively through classwork, speaking participation, homework, short writing tasks, and teacher observations.

Q31. What is the end of sub-level exam?

It is a summative assessment that tests grammar, vocabulary, reading, listening, writing, and speaking to confirm that CEFR outcomes are met.

Q32. What score is required to pass a level?

Learners must achieve at least 65 on the final exam and meet attendance requirements to pass and receive recognition.

Q33. What happens if a learner does not pass?

They can register for a paid catch-up exam session, giving them another opportunity to meet the requirements and continue to the next sub-level.

Q34. What attendance is required to receive recognition?

Learners must attend a minimum of 8 out of 12 classes in the Standard mode or 10 out of 14 in the Intensive mode, with a maximum of 4 absences.

Q35. What is the Badge of Success?

For levels A1, A2, and A2 (Prepare 1–4), learners receive a digital or physical badge recognizing their effort and progress at each stage.

Q36. When do learners receive Certificates of Achievement?

At B1, B1, and B2 levels (Prepare 5–7), learners receive an official HELLO English Center Certificate of Achievement.

Q37. What information appears on the certificate?

It includes the learner’s full name, completed sub-level, corresponding CEFR level, final result, date of completion, and the centre’s official stamp and signature.

Q38. How can badges and certificates be used?

They document academic progress, support school and scholarship applications, and motivate learners to continue advancing in English.

Kids

1. General Course Information

Q1. Who is the Kids programme for?

It is for children aged 4–11, divided into Preschoolers (4–6) and Young Learners (7–11), with a 10 level HELLO Kids progression from A0.1 to A2.4 (plus H1–H10 bridge).

Q2. What are the main goals of the programme?

The programme builds a strong foundation in listening, speaking, early reading, and writing through fun, interactive lessons that also develop confidence, creativity, and social skills.

Q3. What skills and themes do children learn?

Children learn vocabulary, phonics, early grammar, reading, speaking, and listening through stories, songs, games, crafts, and real world themes like family, food, routines, weather, animals, and emotions.

Q4. How is the programme organized across levels?

Preschoolers follow 6 levels (A0.1–A2.1 style path) with themed units; Young Learners follow A0.1–A2.4 with increasing complexity, moving from absolute beginner to confident A2 users.

Q5. When are classes offered?

Standard cycles run mainly December–March and June–September; Intensive and Summer Adventure options run in June, July, and August, with flexible VIP options year round.

2. Placement Test and Enrolment Policies

Q6. Do Preschoolers need a placement test?

No. Children aged 4–6 start at Level 1 Starter A0.1 without a test to ensure a smooth, low stress introduction to English.

Q7. How are Young Learners (7–11) placed?

They take a tailored placement test, and results are mapped to levels using a Level Evaluation Table so each child joins the most suitable class.

Q8. Can children enrol outside their age category?

Yes, in special cases: a 7 year old may join Preschoolers if no Young Learners group exists; a 6 year old may join Young Learners if ready and if Preschoolers is unavailable, both with written parental consent and academic approval.

Q9. Can siblings be in the same class?

Yes, siblings close in age/level can be placed together upon request and approval; both are usually placed in the lower level if it does not harm their progress.

Q10. Can a child join after a course has started?

Yes, if they have missed 4 or fewer classes; beyond 4, enrolment needs management approval plus mandatory, paid catch-up. No new enrolment is allowed after more than 5 missed classes.

Q11. What is required to receive a Level Completion Certificate?

Children must attend at least 8 of 12 classes in the Standard mode or 10 of 14 in the Intensive mode, miss no more than 4 classes, and score at least 70 in the final assessment.

3. Preschoolers (4–6) – Curriculum and Approach

Q12. What is the Preschoolers curriculum structure?

It is a 6 level curriculum, each level with 4 themed units and 3 lessons per unit (2 discovery lessons plus 1 workshop for creative review and projects).

Q13. What are the main learning outcomes for Preschoolers?

Children learn to understand basic instructions, use simple phrases, recognize and name letters A–Z, connect sounds to letters, and express basic needs, feelings, and preferences in English.

Q14. What are the 6 Preschool levels about?

Levels move from “Welcome to English” (greetings, colors, toys) through “All About Me,” “My Little World,” “My Surroundings,” “My Daily Life,” to “Exploring My World,” expanding vocabulary and simple sentence use.

Q15. Which teaching approaches are used with Preschoolers?

The approach combines Total Physical Response, thematic play, discovery based learning, synthetic phonics, spiral repetition, storytelling and circle time, and multisensory activities.

Q16. How are Preschoolers assessed?

Assessment is formative and observation based using a Unified Preschool Progress Checklist 3 times per level (after sessions 4, 8, and 12) focusing on comprehension, communication, phonics, and social engagement.

Q17. What recognition do Preschoolers receive?

They receive report badges for participation and effort, a Badge of Success at A0.2, and share in the overall recognition system that celebrates progress at each stage.

4. Young Learners (7–11) – Curriculum and Methods

Q18. How is the Young Learners curriculum structured?

It covers A0.1–A2.4, guiding learners from absolute beginner to A2, with themes and tasks that gradually increase in complexity and integrate all 4 skills.

Q19. What are the aims at A0, A1, and A2?

A0 builds essential vocabulary and comfort using simple English; A1 develops early independent use with more topics and task based activities; A2 bridges toward early fluency with more complex grammar and intrapersonal/interpersonal themes.

Q20. Which main teaching approach is used for Young Learners?

The programme is grounded in Communicative Language Teaching, emphasizing real-life communication, learner centred tasks, and integrated skills practice.

Q21. What methods and techniques support learning?

Lessons use Task-Based Learning, TPR, gamification, CLIL, guided discovery, pair/group work, phonics and pronunciation practice, visual/audio aids, and storytelling.

Q22. What materials and tools are used?

Teachers use puppets, flashcards, toys, realia, songs, and games plus AI assisted content creation for Kahoot, Quizizz, Wordwall, and apps like Khan Academy Kids and BookR Class.

Q23. What is the Intensive General English option for kids?

It is a summer programme with classes 4 times a week, 3 creative workshops, and a strong focus on speaking, listening, reading, and writing in fun projects.

5. Exams, Evaluation, and Recognition

Q24. How are kids evaluated at the end of each level?

They complete a 6-task final evaluation covering key language skills, preceded by a one-hour recap in the last session to review main content.

Q25. What is the minimum result needed to pass a level?

Children must achieve at least 70 in the final evaluation and meet attendance requirements to move to the next level.

Q26. How are parents informed about progress?

Parents receive an End-of-Level Language Progress Report Card that summarizes achievements, skills developed, and readiness to progress.

Q27. What recognition and awards exist?

There are Report Badges for participation, Badges of Success after A0.2, Super Badges of Success at A1.4, and a Certificate of Achievement for completing all Young Learner levels up to A2.4.

Q28. What is the Summer Adventure Programme mentioned in the FAQs?

It is a 5-week programme (from A1.3 upwards) combining English with science and project-based learning on themes like life science, earth science, and engineering.

Q29. Who teaches the Kids programme?

Experienced teachers follow a detailed teacher’s guide covering lesson planning, assessment, classroom management, and parent communication under academic supervision.

Q30. How is teaching quality monitored?

Quality is ensured through structured guides, regular observations, feedback, and ongoing professional development for teachers.

Summer Adventure

1. General Programme Information

Q1. What is the Summer Adventure Programme?

It is a science-through-English summer programme that combines Life, Earth, Physical Science, and Engineering with hands-on projects so learners “live” science in English.

Q2. Who can join Summer Adventure?

Children and teens from the Kids and Juniors categories can join if they meet the minimum language level: Kids from A1.3 and Juniors from Level 3.

Q3. How are age groups organized?

There are 3 stages: Stage 1 for ages 7–11, Stage 2 for ages 12–14, and Stage 3 for ages 15–17, each with its own Shake Up Science level and framework.

Q4. Which main materials are used?

The programme uses Pearson’s Shake Up Science series (1, 2, and 3) as content backbone, adapted for fully interactive, experiment-based CLIL lessons without student books.

2. Approach, Language, and Skills

Q5. What teaching approach is used?

The programme follows CLIL (Content and Language Integrated Learning), where learners explore science concepts while developing English through experiments, projects, and guided discussion.

Q6. How is language supported, especially at lower levels?

Teachers pre-teach 5–7 keywords per session at Stage 1 and 8–10 at Stage 2, model simple sentences, use visuals and realia, and prioritize speaking and basic reading/writing.

Q7. What scientific skills do learners develop?

They learn to observe, ask questions, predict, classify, test ideas, analyse simple results, and explain findings orally and in short written forms appropriate to their age.

Q8. Why are there no student books in class?

To keep the programme fully hands-on and communicative: learning comes from doing, seeing, and talking, supported by teacher made visuals, experiments, and minimal, targeted worksheets.

3. Stage 1 (Ages 7–11) – Shake Up Science 1

Q9. What does Stage 1 focus on?

Stage 1 makes science concrete and playful, using lots of visuals, real objects, mini-experiments, and simple questions to help learners talk about what they see in English.

Q10. What topics are covered at Stage 1?

Children explore the nature of science, solving problems, living and non-living things, plants and animals, body and senses, Earth and sky, objects and materials, matter and mixtures, and motion/magnets.

Q11. How long is Stage 1 and how is it scheduled?

Stage 1 runs for 35 hours, with 2h30m sessions 3 times a week (e.g., Sunday, Tuesday, Thursday) in either morning or afternoon slots.

Q12. How do learners show understanding in Stage 1?

They respond by speaking, pointing, acting, drawing, sorting, and matching rather than long written tasks, keeping science and English accessible and fun.

4. Stage 2 (Ages 12–14) – Shake Up Science 2

Q13. What is different about Stage 2?

Stage 2 goes deeper into cause and effect, encourages simple explanations in English, and introduces more structured experiments and comparisons.

Q14. What scientific and language skills grow at Stage 2?

Learners strengthen observation, hypothesis-forming, experimenting, and conclusion-making while using short explanations with connectors like because, so, and but.

Q15. What topics are covered at Stage 2?

Themes include design and technology, living things and environments, plants and animals, body and health, Earth and sky, weather, matter and changes, energy (light and sound), and movement/forces/gravity.

Q16. What is the timetable for Stage 2?

Stage 2 also runs for 35 hours with 2h30m sessions 3 times a week (e.g., Sunday, Monday, Wednesday) in morning or afternoon blocks.

5. Stage 3 (Ages 15–17) – Shake Up Science 3

Q17. What is the aim of Stage 3?

Stage 3 prepares teens to think and communicate like young scientists, using inquiry-based learning, team projects, and simple academic English.

Q18. What kind of language do teens use at this stage?

They practice extended explanations, use scientific process terms (hypothesize, analyse, conclude) and connectors such as therefore, as a result, and in contrast.

Q19. Which topics appear in Stage 3?

Topics move toward more abstract content, like cells and microorganisms, periodic table basics, reactions, energy transformations, forces and motion, inheritance and evolution, and universe/space.

Q20. How are Stage 3 sessions organized?

Stage 3 follows a 35-hour scheme with 2h30m sessions 3 times a week (e.g., Sunday, Tuesday, Thursday), centred on big questions, experiments, and mini-research tasks.

6. Classroom Experience and Teacher Role

Q21. What does a typical Summer Adventure lesson look like?

Lessons start from a Big Question, move into hands on exploration or experiments, then into guided discussion, simple recording of results, and a short reflection in English.

Q22. How do teachers teach without books?

They rely on flashcards, posters, real objects, demos, simple diagrams, sentence frames, and games, guiding learners to discover concepts instead of reading long texts.

Q23. How is critical thinking encouraged?

Teachers ask open questions (Why do you think…? What might happen if…?), use prediction tasks, and let learners compare, justify, and reflect on their results.

Q24. What is the teacher’s main role in this programme?

Teachers act as facilitators and mentors, creating a safe space for experimentation, guiding language, and pushing learners to explain ideas rather than memorize facts.

Communication and Conversation Courses

1. General Course Information

Q1. What are the Communication and Conversation Courses?

They are 4 progressive speaking-focused levels that build practical fluency, public speaking, and persuasive communication, with strong work on pronunciation and nonverbal skills.

Q2. Who are these courses for and what is the entry level?

They are designed for learners from approximately B1 upwards; all new participants must sit a placement test to confirm that their level matches the entry requirements.

Q3. What skills do the courses develop overall?

They develop everyday and professional speaking, discourse control (agreeing, disagreeing, repairing, managing turns), active/critical listening, intelligible pronunciation, and confident body language.

Q4. How many levels and hours are there?

There are 4 levels (Communication 1–4), each with 40 guided hours delivered in 3 hour sessions, usually twice per week over about 6–7 weeks.

Q5. Are classes on-site, online, or both?

Both options exist: on-site classes with movable seating and board/screen, and online classes with breakout rooms, screen sharing, and digital handouts.

2. Placement, Enrolment, and Attendance

Q6. Is a placement test required?

Yes. All new learners take a paper or online test covering grammar, vocabulary, and reading from A1 to B1 to determine their starting level and form balanced groups.

Q7. Can learners join after a course has started?

Yes, if no more than 4 classes have been missed; after 5 missed classes, enrolment requires management assessment plus a mandatory catch-up plan; beyond 5, no new registrations are accepted.

Q8. What attendance is required to complete a level?

Learners must attend at least 8 of 12 classes in the Standard mode, or 10 of 14 in the Intensive mode, with a maximum of 4 absences in both formats.

Q9. Is there a final written exam?

No. There is no separate final exam; progression is based on continuous in-class performance using an analytic teacher checklist.

3. Level Focus and Content

Q10. What is the focus of Communication 1?

Communication 1 centres on everyday contexts (cafés, hobbies, travel, shopping, weather, directions, family) and builds basic repair strategies and polite, clear interaction in routine situations.

Q11. What is the focus of Communication 2?

Communication 2 develops core discourse moves: agreeing/disagreeing, making suggestions, checking and repairing understanding, managing interruptions, expressing certainty/uncertainty, apologies, discomfort, and polite requests.

Q12. What is the focus of Communication 3?

Communication 3 trains learners to handle debates and knowledge-rich discussions on social and cultural topics (immigration, freedom of expression, Gen Z vs. Millennials, myths, health, ethics, brain drain).

Q13. What is the focus of Communication 4?

Communication 4 emphasizes listening labs and presence: active/critical listening, nonverbal communication (eye contact, posture, gesture), and structured presentations with Q&A.

Q14. How do these courses align with CEFR?

The 4 levels collectively span approximately B1–C1, with each level deepening communicative and discourse skills at that band.

4. Teaching Approach and Session Format

Q15. What teaching method is used?

A communicative, task-based model: interaction is both the means and goal, and every session includes a performance task (role play, discussion, mini-presentation).

Q16. What does a typical 3-hour session look like?

There is a warm-up and purpose setting, targeted input with frames, guided practice, a main performance task, a feedback cycle (teacher and peers), and reflection with a micro goal for next time.

Q17. How is pronunciation handled?

Short, high impact micro drills (3–5 minutes) on stress, rhythm, and intonation are embedded into tasks and then referenced in feedback to improve intelligibility.

Q18. How is listening taught?

Listening is treated as an active skill through goals (gist/detail/stance), note frames, paraphrasing, probing questions, and barrier training simulations (especially at Level 4).

Q19. What activity formats are used?

Formats include controlled and freer role plays, speed conversations, information gaps, fishbowl debates, book club circles, panel discussions, micro presentations, and listening labs.

5. Assessment, Feedback, and Certification

Q20. What exactly is assessed?

Assessment covers task achievement, interaction strategies, discourse control, intelligibility, delivery and nonverbal behavior, and listening behaviors (paraphrase, probe, summarize).

Q21. How is assessment recorded?

Teachers use a level-aligned checklist every 4 sessions (3 times per cycle) to record evidence from real tasks, with admin spot checks for consistency.

Q22. How is feedback given to learners?

Feedback is frequent, brief, and targeted: micro cues during tasks, a “keep and grow” note each checkpoint, and structured formats such as Keep–Kick–Start or SBI to link behaviors to impact.

Q23. How is progression to the next level decided?

If a learner consistently meets checklist criteria and attendance requirements, progression is automatic; repeated “No” entries trigger targeted support and focused practice, not automatic failure.

Q24. What certificate is awarded at completion?

Learners receive a Level 1–4 Certificate of Achievement with their name, level, date, centre logo and signature, unique ID/QR, and a statement of communicative competence.

Q25. How can certificates be used or verified?

They can support internal placement, employer evidence of spoken English competence, and training records; verification is done via QR/ID lookup or direct contact with the centre, with a suggested refresh after 24 months of inactivity.

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